Marketplace Rules and Prohibited Items on Trandau

General Marketplace Rules

Trandau is committed to maintaining a marketplace that is safe, trustworthy, and compliant with all applicable laws. All users must adhere to the following rules:

Seller Conduct

• Accurate Listings: All product listings must accurately describe the item being sold, including condition, specifications, and any defects or limitations.
• Authentic Products: Only authentic products may be sold. Counterfeit or replica items claiming to be authentic brands are strictly prohibited.
• Proper Ownership: Sellers must have legal ownership or authorization to sell all listed items.
• Clear Communication: Sellers must respond to buyer inquiries in a timely and professional manner.
• Shipping Commitments: Items must be shipped within the timeframe specified in the listing or within 3 business days if not otherwise specified.
• Return Policies: Sellers must clearly state their return policies and honor them consistently.
• Pricing Transparency: All fees, shipping costs, and taxes must be clearly disclosed before checkout.

Buyer Conduct

• Payment Obligation: Buyers must complete payment for items they commit to purchase.
• Honest Communication: Buyers must communicate honestly about their intentions and requirements.
• Respectful Interaction: All communications must be respectful and free from harassment or abuse.
• Legitimate Claims: Returns, refunds, and disputes must be based on legitimate issues with products or services.
• Feedback Integrity: Reviews and feedback must be honest and based on actual experiences with the seller or product.

Platform Integrity

• No Circumvention: Users may not attempt to circumvent Trandau's fee structure by redirecting transactions off the platform.
• One Account Per Person: Users may maintain only one active account unless explicitly authorized by Trandau.
• No Interference: Users may not interfere with other users' listings or transactions.
• No Automation: The use of bots, scrapers, or automated tools to interact with the platform is prohibited without prior authorization.
• Accurate Information: All account information must be accurate and up-to-date.

Prohibited Items

The following categories of items are strictly prohibited from being listed or sold on Trandau Marketplace:

Illegal Items

• Controlled Substances: Illegal drugs, narcotics, and certain pharmaceuticals without proper prescription or authorization.
• Stolen Goods: Any items that are known or suspected to be stolen.
• Counterfeit Items: Fake or replica items that infringe on trademarks, copyrights, or patents.
• Illegal Weapons: Firearms, ammunition, and weapons that are illegal in the jurisdiction of the buyer or seller.
• Endangered Species Products: Items made from endangered or protected species, including ivory, certain animal skins, etc.
• Human Remains: Any human body parts, organs, or remains (with exceptions for certain antique items where legally permitted).

Restricted Items

The following items are subject to strict regulations and may only be sold under specific conditions:

• Alcohol: May only be sold by licensed sellers in compliance with all applicable laws and age verification requirements.
• Tobacco and Vaping Products: Subject to age verification and legal restrictions; may be prohibited in certain regions.
• Prescription Medications: May only be sold by licensed pharmacies with valid prescriptions.
• Medical Devices: Must comply with all regulatory requirements and may require proper licensing.
• Pesticides and Hazardous Chemicals: May only be sold by authorized sellers with proper documentation.
• Certain Electronics: Items like radar jammers, signal blockers, or wiretapping devices may be restricted.

Prohibited Content

• Adult Content: Pornographic materials, sexually explicit content, or adult services.
• Hate Speech: Items that promote, support, or glorify hatred toward protected groups.
• Violence: Content that promotes or glorifies violence, terrorism, or criminal activities.
• Personal Information: Data sets containing personal information collected without consent.
• Harmful Content: Instructions for creating harmful items or conducting illegal activities.

Intellectual Property Violations

• Counterfeit Products: Items that bear a trademark or logo that is identical to or substantially indistinguishable from a registered trademark, but were not produced by or with permission from the trademark owner.
• Unauthorized Copies: Unauthorized copies of copyrighted works, including books, music, movies, software, etc.
• Circumvention Devices: Tools designed to circumvent copyright protection measures.
• Unauthorized Use of Images: Using copyrighted images without permission in listings or promotional materials.

Category-Specific Guidelines

Some product categories have specific requirements or restrictions:

Electronics

• Used Electronics: Must clearly state condition, any defects, and remaining warranty (if applicable).
• Refurbished Items: Must clearly be labeled as refurbished and include information about who performed the refurbishment.
• Compatibility: Must clearly state compatibility requirements and limitations.
• Power Requirements: Must specify voltage and any regional power adapters needed.

Clothing and Accessories

• Used Clothing: Must be clean, free of significant damage, and clearly described as used.
• Sizing Information: Must include accurate sizing information, preferably with measurements.
• Material Composition: Should list materials used, especially for items marketed as hypoallergenic.
• Authenticity Claims: Designer items claimed as authentic must be verifiable.

Food and Consumables

• Expiration Dates: Must clearly display expiration or best-by dates.
• Ingredients: Must list all ingredients and potential allergens.
• Storage Requirements: Must specify any special storage or handling requirements.
• Regulatory Compliance: Must comply with all food safety regulations in both the seller's and buyer's locations.

Health and Beauty Products

• Ingredient Disclosure: Must list all ingredients.
• Expiration Dates: Must clearly display expiration dates.
• Health Claims: Must not make unsubstantiated health claims.
• Used Items: Used cosmetics or personal care items are generally prohibited.

Listing Guidelines

All listings on Trandau must adhere to these guidelines:

Product Images

• Accurate Representation: Images must accurately represent the actual item being sold.
• Original Photos: Use your own photos when possible. If using stock photos, the item must be new and identical to the image.
• Image Rights: You must have the right to use all images in your listing.
• Multiple Views: Provide multiple images showing different angles and details, especially for used items.
• Clear Visibility: Images should be well-lit, in focus, and show the item clearly.

Product Descriptions

• Accuracy: Descriptions must be accurate and not misleading.
• Completeness: Include all relevant details about the item, including dimensions, materials, condition, etc.
• Defects: Clearly disclose any defects, damage, or wear.
• Terms and Conditions: Clearly state shipping methods, timeframes, return policies, and any other relevant terms.
• No Keyword Spamming: Do not include irrelevant keywords to manipulate search results.

Pricing and Fees

• Transparent Pricing: All costs must be clearly disclosed before checkout.
• Currency: Prices must be listed in an approved currency for your region.
• Minimum/Maximum: Items must fall within Trandau's minimum and maximum price guidelines.
• Fee Disclosure: Sellers may not add surcharges to offset Trandau fees.

Policy Enforcement

Trandau enforces its marketplace rules and policies through various methods:

Monitoring and Detection

• Automated Systems: We use technology to identify potentially prohibited items and policy violations.
• Manual Review: Our team reviews flagged listings and user reports.
• User Reports: Community members can report listings or behaviors that violate our policies.
• Proactive Verification: Some categories require pre-approval before listing.

Consequences of Violations

Depending on the severity and frequency of violations, Trandau may take the following actions:

Appeals Process

If you believe a policy enforcement action was taken in error, you can appeal through the following process:

1. Review the Notice: Carefully read the policy violation notice to understand which rule was violated.
2. Submit an Appeal: Go to your Account Settings > Help > Appeals and submit the appeal form with any supporting evidence.
3. Wait for Review: Appeals are typically reviewed within 3-5 business days.
4. Follow Up: If your appeal is approved, the enforcement action will be reversed. If denied, you'll receive an explanation.

Reporting Violations

If you encounter listings or user behavior that violates Trandau's policies, please report them:

How to Report a Listing

1. Navigate to the listing in question
2. Click the "Report" button (usually found near the bottom of the listing)
3. Select the reason for reporting from the dropdown menu
4. Provide additional details if requested
5. Submit the report

How to Report a User

1. Navigate to the user's profile
2. Click the "Report User" option (usually found in the profile menu)
3. Select the reason for reporting
4. Provide evidence or details of the violation
5. Submit the report

Intellectual Property Violations

For copyright, trademark, or other intellectual property violations, use our dedicated reporting process:

1. Go to Help Center > Intellectual Property
2. Complete the Intellectual Property Violation Report form
3. Provide proof of your ownership of the intellectual property
4. Identify the specific listings that infringe on your rights
5. Submit the form for review by our legal team

Frequently Asked Questions