Privacy Policy | Trandau Marketplace

Last Updated: June 20, 2025

1. Information We Collect

We collect several types of information from and about users of our marketplace platform, including:

1.1 Personal Data

Personal Data refers to information that can be used to identify you individually. This may include:

• Contact Information: Name, email address, mailing address, phone number, and other similar contact information.
• Account Information: Username, password, account preferences, and profile information.
• Financial Information: Payment details, billing address, and transaction history (note: full payment card details are processed by our secure payment processors and not stored on our servers).
• Identity Verification Information: Government-issued identification documents, verification photos, and other information required to verify your identity (for certain marketplace activities).
• Communications: Messages exchanged with other users through our platform, customer support communications, and feedback submissions.

1.2 Non-Personal Data

We also collect non-personal information that does not directly identify you but helps us improve our marketplace platform:

• Usage Data: Information about how you interact with our platform, including browsing patterns, search queries, clicked links, and features used.
• Device Information: IP address, browser type and version, operating system, device type, and other technology identifiers on the devices you use to access our platform.
• Location Data: General location information derived from your IP address or more precise location if you grant permission (for location-based services).
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy section for more details).

2. How We Collect Your Information

We collect information from you through various methods:

2.1 Direct Collection

• When you register for an account or create a profile
• When you list items for sale or make purchases
• When you communicate with other users or our customer support team
• When you participate in surveys, promotions, or contests
• When you subscribe to newsletters or marketing communications
• When you provide feedback or submit reviews

2.2 Automated Collection

• Through cookies and similar tracking technologies
• Through server logs and analytics tools
• Through third-party services integrated with our platform

2.3 Information from Third Parties

• Social media platforms when you connect your social media accounts
• Payment processors and financial institutions
• Identity verification services
• Marketing and analytics partners

3. How We Use Your Information

Trandau uses your information for various purposes to provide, maintain, and improve our marketplace platform. We process your data based on legitimate interests, contractual necessity, legal obligations, and with your consent where required.

3.1 Core Platform Functionality

• Account Management: Creating and managing your account, authenticating your identity, and maintaining your profile.
• Transaction Processing: Facilitating purchases, sales, payments, and shipping between buyers and sellers.
• Communication: Enabling messages between buyers and sellers, sending transaction notifications, and providing customer support.
• Personalization: Customizing your experience with relevant product recommendations, search results, and content.

3.2 Platform Improvement and Analytics

• Product Development: Analyzing usage patterns to improve existing features and develop new ones.
• Quality Assurance: Testing and troubleshooting to ensure the platform functions properly.
• Market Research: Understanding user preferences and market trends to enhance our offerings.
• Performance Monitoring: Measuring the effectiveness of our services and business operations.

3.3 Security and Fraud Prevention

• Account Protection: Verifying your identity and detecting unauthorized access.
• Fraud Detection: Identifying and preventing fraudulent transactions, listings, and activities.
• Risk Assessment: Evaluating and managing risks associated with transactions and user behavior.
• Legal Compliance: Meeting our obligations under applicable laws and regulations.

3.4 Marketing and Communication

• Promotional Communications: Sending you information about new features, special offers, and events (with your consent where required).
• Advertising: Delivering targeted advertisements based on your interests and activities.
• Feedback Collection: Requesting reviews and surveys to improve our services.
• Community Building: Facilitating user engagement and marketplace community development.

4. How We Share Your Information

Trandau shares your information with certain third parties to facilitate our services. We do not sell your personal information to data brokers or other third parties for their own marketing purposes.

4.1 Marketplace Participants

• Buyers and Sellers: When you engage in a transaction, we share necessary information with the other party to facilitate the transaction. For example, sellers receive shipping information, and buyers receive seller contact details and item information.
• Public Profile Information: Your public profile, including username, ratings, reviews, and listings, is visible to other Trandau users.

4.2 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To process transactions and payments.
• Cloud Service Providers: For data storage and computing services.
• Communication Services: To facilitate emails, notifications, and messaging.
• Analytics Providers: To help us understand platform usage and improve our services.
• Marketing Partners: To deliver relevant advertisements and promotions.
• Customer Support Tools: To provide assistance and resolve issues.
• Fraud Prevention Services: To detect and prevent fraudulent activities.

All service providers are contractually obligated to use your information only for the purposes of providing services to us and in compliance with this Privacy Policy.

4.3 Legal Requirements and Business Transfers

We may disclose your information in the following circumstances:

• Legal Obligations: To comply with laws, regulations, legal processes, or governmental requests.
• Rights Protection: To enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and that of our users or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, where your information may be transferred as a business asset.
• Consent: When you have given us permission to share your information.

5. Cookies and Similar Technologies

The Trandau marketplace platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, personalize content, and deliver targeted advertisements.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, enabling core features such as security, network management, and account access.
• Functional Cookies: Enhance functionality and personalization, remembering your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our platform by collecting and reporting information anonymously.
• Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of advertising campaigns.
• Social Media Cookies: Enable you to share content through social networks and may be used for advertising purposes.

5.2 Cookie Management

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience and functionality of our platform.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

6. Data Security

Protecting your information is a top priority for Trandau. We implement appropriate technical, administrative, and physical safeguards designed to protect the personal information we collect and process.

6.1 Security Measures

Our security measures include, but are not limited to:

• Encryption: Encrypting data transmission using industry-standard SSL/TLS protocols.
• Access Controls: Restricting access to personal information to authorized personnel on a need-to-know basis.
• Authentication: Implementing multi-factor authentication for account access where appropriate.
• Monitoring: Continuously monitoring our systems for potential vulnerabilities and attacks.
• Data Backups: Regularly backing up data to prevent loss.
• Security Testing: Conducting regular security assessments and penetration testing.

6.2 Data Breach Response

In the event of a data breach that compromises your personal information, we will:

• Promptly investigate the incident and take appropriate remedial measures
• Notify affected users as required by applicable laws
• Cooperate with law enforcement and regulatory authorities as necessary
• Implement additional safeguards to prevent future incidents

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. Trandau respects these rights and provides mechanisms for you to exercise them.

7.1 Access and Control Rights

You may have the right to:

• Access: Request information about what personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request transfer of your personal information to you or a third party.
• Objection: Object to processing of your personal information for certain purposes.

7.2 How to Exercise Your Rights

You can exercise your privacy rights by:

• Accessing your account settings to view, update, or delete certain information
• Contacting our Privacy Team at privacy@trandau.com
• Submitting a request through our Privacy Rights Portal

We will respond to your request within the timeframe required by applicable law (typically within 30 days). We may need to verify your identity before fulfilling your request.

7.3 Communication Preferences

You can manage your communication preferences by:

• Clicking the "unsubscribe" link in marketing emails
• Adjusting notification settings in your account preferences
• Contacting our customer support team

Note that even if you opt out of marketing communications, we will still send you transactional and service-related messages.

8. International Data Transfers

Trandau operates globally, which means your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Data protection agreements with our service providers and partners
• Compliance with applicable legal frameworks for cross-border data transfers

By using our platform, you consent to the transfer of your information to countries outside your country of residence, including the United States, where different data protection standards may apply.

9. Children's Privacy

The Trandau marketplace platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@trandau.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you and provision of services
• Legal obligations to which we are subject
• Statutes of limitations for potential legal claims
• Operational business needs and best practices

When personal information is no longer needed, we will securely delete or anonymize it.

11. Third-Party Links and Services

The Trandau marketplace platform may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit or third-party service you use when leaving our platform.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes to this Privacy Policy, we will:

• Post the updated policy on our platform
• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you through a notice on our platform or by email (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of the Trandau marketplace platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Our Data Protection Officer can be contacted at dpo@trandau.com.

14. Additional Information for Specific Jurisdictions

14.1 European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, the following additional information applies:

• Data Controller: Trandau is the data controller responsible for your personal data.
• Legal Basis for Processing: We process your personal data based on legitimate interests, contractual necessity, legal obligations, and with your consent where required under applicable law.
• Additional Rights: You have the right to lodge a complaint with a supervisory authority in your country of residence.

Last Updated: June 20, 2025