Account Security and Privacy on Trandau Marketplace

Creating a Secure Account

Your Trandau account security starts from the moment you register. Follow these best practices to ensure your account is protected from the beginning:

Strong Password Guidelines

A strong password is your first line of defense against unauthorized access. Your password should:

• Be at least 8 characters long (12+ characters is recommended)
• Include a mix of uppercase and lowercase letters
• Contain numbers and special characters (such as @, #, $, %)
• Avoid easily guessable information like your name, birthday, or common words
• Be unique and not used for other websites or services

Email Verification

When you register on Trandau, we send a verification link to your email address. This important security step:

• Confirms you have access to the email account
• Prevents unauthorized account creation using your email
• Ensures you can receive important account notifications and password resets

Always verify your email promptly after registration to fully activate your account and access all Trandau features.

Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to your account by requiring two different forms of identification when logging in.

How 2FA Works on Trandau

1. Enter your email and password as usual
2. Receive a one-time verification code via:
   • SMS to your registered mobile number
   • Email to your registered email address
   • Authentication app (like Google Authenticator or Authy)
3. Enter the code to complete your login

Enabling Two-Factor Authentication

1. Log in to your Trandau account
2. Go to "My Account" > "Security Settings"
3. Select "Two-Factor Authentication"
4. Choose your preferred verification method
5. Follow the on-screen instructions to complete setup

Account Recovery Options

Setting up account recovery options ensures you can regain access to your account if you forget your password or lose access to your primary email.

Recovery Methods Available

• Recovery email address: An alternate email where password reset links can be sent
• Phone number verification: Receive recovery codes via SMS
• Security questions: Pre-set questions only you know the answers to
• Backup codes: One-time use codes you can save for emergency access

Setting Up Recovery Options

1. Log in to your Trandau account
2. Go to "My Account" > "Security Settings"
3. Select "Account Recovery Options"
4. Add and verify your preferred recovery methods

Recognizing and Avoiding Phishing Attempts

Phishing is a common technique used by scammers to trick you into revealing your login credentials or personal information.

How to Identify Phishing

Be suspicious of emails, messages, or websites that:

• Create urgency claiming your account will be suspended or there's a security issue
• Contain spelling or grammatical errors in what should be professional communication
• Have suspicious or mismatched URLs (hover over links to see where they actually lead)
• Request sensitive information like passwords or full credit card details
• Come from email addresses that look similar to but aren't exactly trandau.com

Protecting Yourself from Phishing

• Always access Trandau directly by typing trandau.com in your browser, not by clicking links
• Check for HTTPS and the padlock icon in your browser's address bar
• Never share your password with anyone, including those claiming to be Trandau staff
• Be cautious of unexpected communications, even if they appear to be from Trandau
• Report suspicious emails to support@trandau.com

Secure Payment Practices

Protecting your payment information is critical when shopping online. Trandau implements several security measures to keep your financial information safe.

How Trandau Protects Your Payment Information

• PCI DSS compliance: We follow strict industry standards for handling payment card data
• Encryption: All payment information is encrypted during transmission and storage
• Tokenization: Your actual card details are not stored on our servers
• Secure payment processors: We partner with trusted, industry-leading payment providers

Best Practices for Secure Payments

• Use secure networks when making purchases (avoid public Wi-Fi)
• Consider using virtual cards or payment services like PayPal for additional security
• Enable purchase notifications from your bank or credit card
• Regularly review your transaction history for unauthorized charges
• Only save payment methods on devices you own and trust

Privacy Settings and Controls

Trandau gives you control over your personal information and how it's used on the platform.

Managing Your Privacy Settings

1. Log in to your Trandau account
2. Go to "My Account" > "Privacy Settings"
3. Review and adjust your preferences for:
   • Profile visibility
   • Contact information sharing
   • Review visibility
   • Marketing communications
   • Data usage for personalization

Profile Information Control

You can control what information is visible to other users:

• Public profile: Your username, profile photo, and public reviews
• Limited profile: Only shown to users you interact with
• Private information: Your full name, email, phone number, and address are never publicly displayed

Communication Preferences

Manage how and when Trandau contacts you:

• Order notifications: Updates about your purchases and sales
• Account security alerts: Notifications about login attempts and security updates
• Marketing emails: Promotions, recommendations, and marketplace news
• SMS notifications: Text message alerts for time-sensitive information
• Push notifications: Alerts through the Trandau mobile app

Understanding Data Collection and Usage

Transparency is important to us. Here's how Trandau collects and uses your information:

Information We Collect

• Account information: Name, email, phone number, address
• Transaction data: Purchase history, payment information
• Communication records: Messages with other users and customer support
• Usage information: How you interact with our platform
• Device information: IP address, browser type, operating system

How We Use Your Information

• Providing our services: Processing transactions, delivering products, customer support
• Account security: Verifying identity, detecting fraud, protecting accounts
• Personalization: Recommending products and content relevant to your interests
• Communication: Sending order updates, security alerts, and marketing (if opted in)
• Platform improvement: Analyzing usage patterns to enhance features and user experience

For complete details on our data practices, please review our Privacy Policy.

Account Security Checklist

Use this checklist to ensure your Trandau account has optimal security:

• Create a strong, unique password
• Enable two-factor authentication
• Set up account recovery options
• Verify your email address
• Add and verify your phone number
• Review and update privacy settings
• Check active sessions and log out from unused devices
• Enable security notifications