1 Log into Your Trandau Account

First, make sure you're logged into your Trandau Marketplace account. If you're not logged in, follow our login guide to access your account.

2 Navigate to the Wallet Section

Once logged in, access your wallet by:

• Clicking on your profile icon in the top right corner of the page
• Selecting "Wallet" from the dropdown menu
• Alternatively, you can go directly to the wallet by navigating to "www.trandau.com/wallet"

3 Explore Your Wallet Dashboard

The wallet dashboard provides a comprehensive overview of your financial activities on Trandau:

• Current Balance - View your available funds at the top of the page
• Add Funds Button - Option to deposit money into your wallet
• Transaction Tabs - Navigate between different transaction types (earnings, deposits, expenses, payouts)

Note: Depending on your payment method, there may be minimum or maximum deposit limits. These will be displayed during the deposit process.

Earnings Tab

The Earnings tab displays all income you've received as a seller on Trandau:

• Product Sales - Revenue from items you've sold
• Commission Details - Breakdown of platform fees and your net earnings
• Payment Status - Whether earnings are pending, processing, or completed
• Date Information - When each transaction occurred

Deposits Tab

The Deposits tab shows all funds you've added to your wallet:

• Deposit Amount - How much money was added
• Payment Method - Which method was used (credit card, PayPal, etc.)
• Transaction ID - Unique identifier for each deposit
• Date and Time - When the deposit was made
• Status - Whether the deposit was successful, pending, or failed

Expenses Tab

The Expenses tab tracks all outgoing funds from your wallet:

• Purchases - Items you've bought using your wallet balance
• Promotion Costs - Fees paid for featuring products or other promotional services
• Subscription Fees - Any recurring payments for premium seller accounts or services
• Platform Fees - Commission or service charges deducted from your balance

Payouts Tab

The Payouts tab shows all withdrawals from your wallet to external accounts:

• Withdrawal Amount - How much money was transferred out
• Destination - Bank account or payment method where funds were sent
• Processing Time - Estimated or actual completion time
• Status - Whether the payout is pending, processing, or completed
• Transaction Fees - Any charges associated with the withdrawal

Referral Earnings Tab

If you participate in Trandau's affiliate program, this tab displays your referral earnings:

• Referral Source - Which user or link generated the commission
• Commission Amount - How much you earned from the referral
• Date - When the referral commission was earned
• Status - Whether the commission is pending or approved

Advantage: Using your wallet balance for purchases often results in faster order processing since the payment is verified instantly.

Setting Up Your Payout Account

Before requesting your first payout, you need to set up your payout account:

1. Navigate to the "Set Payout Account" tab in your wallet
2. Choose your preferred payout method (bank transfer, PayPal, etc.)
3. Enter the required account details for your chosen method
4. Verify your account information if prompted
5. Save your payout account settings

Requesting a Payout

Once your payout account is set up, you can withdraw funds from your wallet:

1. Go to the "Payouts" tab in your wallet
2. Click the "Request Payout" button
3. Enter the amount you wish to withdraw
4. Select your payout method (if you have multiple options set up)
5. Review any applicable fees
6. Confirm your payout request

Payout Processing Times

Different payout methods have different processing times:

• PayPal: Usually processed within 24 hours
• Bank Transfer: Typically 3-5 business days
• Other Methods: Processing times vary by provider

You can track the status of your payout request in the "Payouts" tab of your wallet dashboard.

Security Alert: Trandau will never ask for your password via email or message. Report any suspicious communications to our support team immediately.

Are there any fees for using the Trandau Wallet?

Adding funds to your wallet is generally free, but some payment methods may incur processing fees. Withdrawals may also have associated fees depending on your chosen payout method. All applicable fees will be clearly displayed before you confirm any transaction.

Is there a limit to how much I can keep in my wallet?

There is no maximum limit to your wallet balance. However, for security reasons, there may be limits on individual deposit and withdrawal transactions. These limits vary based on your account status and verification level.

What happens if I request a refund for a purchase made with my wallet?

If your refund request is approved, the funds will be returned to your wallet balance. The refund process typically takes 3-5 business days to complete after approval.

Can I transfer funds from my wallet to another Trandau user?

Direct user-to-user transfers are not currently supported. To send money to another user, you would need to withdraw funds to your external account first and then make a payment to them through the platform's normal purchase process.

What should I do if I notice an unauthorized transaction in my wallet?

If you see any suspicious activity in your wallet, immediately contact our support team at support@trandau.com or through the Help Center. We recommend changing your password and enabling two-factor authentication as precautionary measures.