Shipping and Delivery on Trandau Marketplace

Understanding Shipping on Trandau

Trandau Marketplace connects buyers with sellers from around the world. Since each seller manages their own shipping process, shipping methods, costs, and delivery times can vary between different sellers and products.

How Shipping Works

1. When you place an order, it's sent to the seller
2. The seller prepares your item(s) for shipment
3. The seller ships your order using their chosen shipping carrier
4. You receive tracking information (when available)
5. The carrier delivers your package to the address you provided

Shipping Methods and Options

Trandau sellers offer various shipping methods to meet different needs and budgets:

Standard Shipping

• Delivery Time: Typically 5-10 business days for domestic shipments
• Tracking: Usually provided, but depends on the carrier
• Cost: Most economical option, sometimes offered free above certain order values

Expedited Shipping

• Delivery Time: Usually 2-5 business days
• Tracking: Always provided
• Cost: Higher than standard shipping

Express/Priority Shipping

• Delivery Time: 1-3 business days, sometimes next-day delivery
• Tracking: Always provided with detailed updates
• Cost: Premium option with highest shipping cost

Local Pickup

• Availability: Offered by some sellers for local customers
• Process: Arrange a time and location with the seller to collect your purchase
• Cost: Usually free

Shipping Costs

Shipping costs on Trandau are determined by several factors:

• Package weight and dimensions
• Shipping distance (domestic vs. international)
• Shipping method selected
• Seller's shipping policies

Free Shipping

Many sellers offer free shipping under certain conditions:

• Orders above a minimum purchase amount
• During promotional periods
• For specific product categories
• To certain geographical regions

Combined Shipping

When purchasing multiple items from the same seller:

• Many sellers offer reduced shipping rates for additional items
• Items are typically shipped together in one package
• Combined shipping discounts are usually applied automatically at checkout

Delivery Timeframes

Delivery times vary based on several factors:

Processing Time

• Ready-to-ship items: Usually processed within 1-3 business days
• Made-to-order items: May take several days or weeks to prepare
• Personalized items: Require additional time for customization

Sellers specify their processing times on their product listings. This is the time needed to prepare your order before shipping.

Transit Time

Once your order ships, delivery times depend on:

• Domestic shipments:
  • Standard: 3-7 business days
  • Expedited: 2-3 business days
  • Express: 1-2 business days
• International shipments:
  • Standard: 1-4 weeks
  • Expedited: 5-10 business days
  • Express: 3-5 business days

Potential Delays

Several factors can affect delivery times:

• Peak shopping seasons (holidays, special events)
• Weather conditions affecting transportation
• Customs processing for international shipments
• Incorrect or incomplete delivery address
• Carrier service disruptions

Tracking Your Order

Most orders on Trandau come with tracking information:

How to Track Your Order

1. Log in to your Trandau account
2. Go to "My Account" > "Orders"
3. Select the order you want to track
4. Click on "Track Package" or view the tracking number
5. You'll be directed to the carrier's tracking page or can see updates within Trandau

You'll also receive email notifications when:

• Your order is confirmed
• Your order ships (with tracking information when available)
• Your order is out for delivery (with some carriers)
• Your order has been delivered

International Shipping

Many Trandau sellers ship internationally, but there are important considerations:

Customs and Import Duties

• Import duties and taxes may apply to international orders
• These fees are not included in the product price or shipping cost
• Buyers are responsible for paying any customs fees upon delivery
• Fees vary by country and the value/type of goods purchased

Customs Documentation

International shipments require proper documentation:

• Sellers are responsible for completing customs forms accurately
• The package must include a customs declaration stating contents and value
• Inaccurate declarations can lead to delays or returned packages

Restricted Items

Some products cannot be shipped internationally or to specific countries due to:

• Import restrictions or prohibitions
• Carrier limitations
• Product-specific regulations (e.g., food, plants, electronics)

Delivery Issues and Solutions

Package Not Received

If your tracking shows delivered but you haven't received your package:

1. Check all possible delivery locations (front door, back door, mailbox, etc.)
2. Ask household members if they received the package
3. Check with neighbors in case it was delivered to them
4. Contact the shipping carrier with your tracking number
5. If still not found, contact the seller through Trandau's messaging system

Damaged Items

If your item arrives damaged:

1. Take photos of the damaged package and item
2. Do not discard the packaging or item
3. Contact the seller immediately through Trandau's messaging system
4. Include photos and a description of the damage
5. The seller will typically offer a replacement, repair, or refund

Wrong Item Received

If you receive an incorrect item:

1. Take photos of what you received
2. Contact the seller with details of what you ordered vs. what you received
3. The seller will provide instructions for returning the wrong item
4. Sellers typically cover return shipping costs in this situation

Shipping Best Practices for Buyers

• Provide accurate and complete shipping information to avoid delays
• Include special delivery instructions if needed (gate codes, "leave with neighbor," etc.)
• Consider delivery timeframes when ordering time-sensitive items
• Check seller's processing times before ordering if you need an item by a specific date
• Keep an eye on tracking updates and be available for delivery if signature is required